Descripción función
Who We Are
HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network healthcare providers, leveraging advanced technology and deep industry expertise to secure optimized reimbursements.
Job Summary
The Manager, Onboarding & Integration is responsible for leading the successful onboarding, system integration, and early lifecycle experience of new HaloMD clients. This role ensures a seamless transition from contract execution through go-live and stabilization, aligning client workflows, systems, and teams with HaloMD's products and operational standards.
This position blends client-facing leadership, technical and operational execution, and cross-functional coordination. The Manager partners closely with Business Development, Data Integration, Operations, and Client Success teams to deliver high-quality implementations, mitigate risk, and accelerate time-to-value for new clients. The ideal candidate is both strategic and hands-on, comfortable managing complexity while executing detailed onboarding and integration work.
Essential Job Duties and Responsibilities
Leadership
- Own the end-to-end onboarding and integration experience for new clients, from kickoff through "Go-Live'.
- Identify at-risk implementations early and proactively escalate or intervene to ensure successful delivery.
- Continually seek opportunities to improve onboarding processes, tools, documentation, and methodologies.
- Regularly communicate status, risks, and outcomes to leadership and cross-functional stakeholders.
Client Onboarding
- Lead onboarding engagements following established processes while adapting to client-specific needs.
- Serve as the primary point of coordination for new client implementations during the onboarding phase.
- Gather and validate client requirements, workflows, and operational data to support system configuration and integration.
- Coordinate with internal departments to ensure contractual deliverables, timelines, and responsibilities are clearly understood and executed.
- Maintain proactive, structured communication with new clients, with heightened focus until Client "Go-Live'.
System Configuration & Integration
- Partner with Data Integrations and Operations teams to support configuration of HaloMD systems.
- Support data migration, system integration, and testing activities as required.
- Troubleshoot onboarding and configuration issues, coordinating resolution across internal teams.
- Ensure integrations align with HaloMD operational standards, compliance requirements, and best practices.
Early Lifecycle Management
- Develop trusted advisor relationships with key client stakeholders during onboarding and early adoption.
- Proactively manage issues, risks, and dependencies to ensure timely resolution and client satisfaction.
- Conduct regular meetings with clients to review progress, outstanding items, capture deliverables, and readiness for next phases.
- Serve as the voice of the client during onboarding, sharing insights and feedback with Client Success, Data Integrations, and Operations teams.
Education and/or Experience
- Bachelor's Degree in Healthcare Administration, Business Administration, or related field, or equivalent experience.
- 3-5 years of experience in client onboarding, implementation, integration, or client-facing operations, preferably within healthcare, or revenue cycle management.
- Experience working cross-functionally with Data Integration, Operations, and Client Success teams.
- Familiarity with EHR systems, healthcare workflows, or revenue cycle operations strongly preferred.
Skills & Specialized Knowledge
- Strong project and program management skills with the ability to manage multiple implementations simultaneously.
- Excellent written, verbal, and presentation communication skills.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Comfort managing ambiguity and adapting to evolving client and business needs.
- Proficiency with Microsoft Word, Excel, and PowerPoint.
- Highly organized, detail-oriented, and execution-focused with a client-first mindset.
Perks & Benefits
- Remote - Work from anywhere within the United States with reliable high-speed internet
- Multiple medical plan options
- Health Savings Account with company contributions
- Dental & vision coverage for you and your dependents
- 401k with Company match
- Vacation, sick time & Company paid holidays
- Company wellbeing program with health insurance incentives
What's Next?
If you're ready to bring your skills and passion to our growing team, we want to hear from you! Apply today and help us create a future where success is the standard.
It is the policy of HaloMD not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
This employer participates in E-Verify to confirm the identity and employment
eligibility of all new hires. Form I-9 information will be submitted to
E-Verify for verification. If E-Verify cannot confirm your eligibility,
you will be given written instructions and an opportunity to contact DHS
or SSA to resolve the issue before any action is taken.