Descripción función
Who We Are
HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network healthcare providers, leveraging advanced technology and deep industry expertise to secure optimized reimbursements.
Role Summary
The Project Coordinator supports client onboarding delivery within the Data Ingestion and Onboarding organization, keeping onboarding projects moving through the established pipeline using the reporting, ticketing, and sync systems already in place. This role owns day-to-day execution and coordination - running standing automations, tracking project status across Azure DevOps and Monday.com, and flagging exceptions for leadership - rather than designing new process from scratch.
Key Responsibilities
Pipeline Tracking & Reporting
- Track and update onboarding project status across Azure DevOps (ADO) and Monday.com, using existing automated syncs and dashboards as the primary system of record.
- Produce and distribute daily and weekly onboarding pipeline status reports pulled from Monday.com.
- Maintain the AHM (All-Hands Meeting) onboarding status PowerPoint ahead of leadership meetings.
- Maintain accurate, up-to-date records of project timelines, target go-live dates, and status across all active onboarding engagements.
Ticket & Workflow Management
- Generate and maintain ADO Epic → Feature → Story ticket hierarchies for new client onboarding projects using the established ticket-generation workflow.
- Monitor open pull requests and outstanding work items via the ADO PR tracker and flag items that are aging past SLA.
- Fill in as backup to create tickets as needed for all team members on the Data Platform team.
Coordination & Escalation
- Monitor the onboarding pipeline for stalled items, missing documentation (e.g. EOB/HCFA requests), or approaching go-live dates, and escalate exceptions to the appropriate team.
- Coordinate scheduling and follow-ups across Data Platform, Operations Engineering, and client-facing teams to keep onboarding milestones on track.
Business Mastery & AI-Powered Productivity
- Develop and maintain working knowledge of HaloMD's business processes, client onboarding workflows, and the healthcare billing ecosystem relevant to this role.
- Leverage AI tools, specifically Claude by Anthropic, to draft tickets, generate status reports, and accelerate recurring onboarding coordination tasks.
- Continuously explore and implement new ways to integrate AI capabilities into daily responsibilities.
- Contribute to team knowledge sharing around effective AI-assisted work practices.
Required Qualifications
- 2+ years of experience in project coordination, project administration, or a similar operations support role.
- Comfort working in ticketing/project systems such as Azure DevOps and Monday.com (or similar tools like Jira/Asana), including creating and updating tickets and boards.
- Strong attention to detail and ability to follow established processes consistently.
- Clear written communication for status reporting and cross-team coordination.
- Ability to prioritize and track multiple concurrent projects/clients at once.
- Demonstrated comfort with AI-assisted workflows and willingness to adopt emerging AI tools as core productivity enhancers.
Preferred Qualifications
- Experience in healthcare revenue cycle, medical billing, or client onboarding environments.
- Familiarity with Azure DevOps work item hierarchies (Epics/Features/Stories) and Monday.com boards.
- Experience producing recurring status reports or dashboards for leadership audiences.
Perks & Benefits
- Fully Remote - Work from anywhere within the United States with reliable high-speed internet
- Multiple medical plan options
- Health Savings Account with company contributions
- Dental & vision coverage for you and your dependents
- 401k with Company match
- Vacation, sick time & Company paid holidays
- Company wellbeing program with health insurance incentives
What's Next?
If you're ready to bring your skills and passion to our growing team, we want to hear from you! Apply today and help us create a future where success is the standard.
It is the policy of HaloMD not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
This employer participates in E-Verify to confirm the identity and employment
eligibility of all new hires. Form I-9 information will be submitted to
E-Verify for verification. If E-Verify cannot confirm your eligibility,
you will be given written instructions and an opportunity to contact DHS
or SSA to resolve the issue before any action is taken.